Refund policy
At Hazel Lash Co. we want you to love your lashes. Because our products are intended for personal use, we don't accept returns or refunds for change of mind once an order has been placed, including choosing the wrong shade, quantity or product.
Faulty or damaged items
If your order arrives faulty or damaged, please contact us at hello.hazellashco@gmail.com as soon as possible, including your order number and photos of the issue.
We may ask you to return the product so we can assess it. Where a product is faulty or does not meet your rights under New Zealand consumer law, we will provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993, which may include a replacement or refund depending on the circumstances.
Incorrect or missing items
If you receive the wrong item or something is missing from your order, please contact us at hello.hazellashco@gmail.com as soon as possible so we can help resolve the issue.
Used products
For hygiene and safety reasons, we may not be able to accept returns of products that have been used, unless the product is faulty or otherwise covered by your rights under New Zealand consumer law.
If you experience an unexpected reaction while using our product, stop using it immediately and seek medical advise if required.
Your consumer rights
Nothing in this policy is intended to exclude, restrict or limit any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
If you have any questions about a return or refund, please contact us at hello.hazellashco@gmail.com