Terms of service

Last updated: 5 October 2026

OVERVIEW

Welcome to Hazel Lash Co. The terms "we", "us" and "our" refer to Hazel Lash Co. Hazel Lash Co. operates this store and website, including all related information, content, features, tools, products and services provided through the website (the "Services").

Hazel Lash Co. is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in these Terms (collectively, the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and responsibilities.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally able to enter into a binding agreement under applicable New Zealand law.

To use certain features of the Services, including purchasing products, you may be asked to provide information such as your email address, billing, payment and shipping information. You agree that the information you provide is accurate, current and complete and that you have the right to provide it.

You are responsible for maintaining the security of any account credentials you use to access the Services and for activity carried out through your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images and information on our website are accurate. However, colours and product appearance may vary depending on your device, screen settings and other factors.

Product descriptions, specifications, availability and pricing may be updated from time to time.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

SECTION 3 - ORDERS

When you place an order through our website, you are making an offer to purchase the products in your order.

An order is not accepted until we have confirmed acceptance of the order. We may decline or cancel an order where reasonably necessary, including where a product is unavailable, there is an error in pricing or product information, or we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Please review your order carefully before submitting it. If you need to make changes or cancel an order, please contact us as soon as possible. We cannot guarantee that cancellation requests can be accommodated once an order has been processed or dispatched.

Your purchases are also subject to our Returns & Refunds Policy and any rights and remedies you may have under applicable New Zealand law.

Our products are intended for personal use unless otherwise agreed with us.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are in New Zealand dollars (NZD) and include GST where applicable.

Shipping charges are additional unless otherwise stated at checkout.

Prices, discounts and promotions may change from time to time. The price charged for a product will be the price displayed at the time your order is placed, as confirmed in your order confirmation.

If we discover an obvious pricing or product information error, we reserve the right to correct the error and, where appropriate, cancel or amend an affected order. If you have already paid for an affected order that we cancel, we will provide a refund.

You agree to provide accurate and current payment and contact information when placing an order.

SECTION 5 - SHIPPING AND DELIVERY

We currently ship within New Zealand only.

Shipping rates and estimated delivery times are set out in our Shipping Policy and at checkout.

Delivery times are estimates and may vary due to courier delays, public holidays, weather, incorrect or incomplete delivery information, or circumstances outside our reasonable control.

We will take reasonable steps to assist you if your order is delayed or does not arrive.

Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993, including any applicable guarantee relating to delivery.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the Hazel Lash Co website and Services, including our name, logo, branding, product names, product descriptions, photographs, images, graphics, text, designs and other original content, is owned by Hazel Lash Co. or used with permission and is protected by applicable New Zealand intellectual property laws.

You may access and use the Services for your personal, non-commercial use only. You must not copy, reproduce, modify, distribute, republish, sell, or otherwise use our content, branding, images, designs or other intellectual property without our prior written permission.

The Hazel Lash Co name, logo, product names, designs and branding may not be used without our prior written permission.

Nothing in these Terms gives you any ownership rights or licence to use Hazel Lash Co's intellectual property except as expressly permitted by these Terms.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services as part of the Services.

These tools may be provided by third parties and may be subject to their own terms and conditions.

Where third-party tools are provided, we do not control those third-party services and are not responsible for their operation, availability or terms.

Any use of third-party tools is at your own discretion and subject to the terms of the relevant third-party provider.

We may introduce new features, tools or resources in the future. Any new features will form part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability or practices of third-party websites or services.

If you choose to access third-party websites or services, you do so at your own discretion and should review their terms and policies before using them or entering into a transaction.

Any complaints, claims or questions relating to third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Hazel Lash Co is powered by Shopify, which enables us to provide the Services to you.

Any purchases you make through our website are transactions between you and Hazel Lash Co. Shopify provides the technology and platform that enables us to operate our online store but is not the seller of Hazel Lash Co products.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our website is hosted by Shopify, Shopify may collect and process certain personal information about your use of the Services in accordance with Shopify's own privacy practices.

Information you provide through our website may be processed by Shopify and other service providers that assist us in operating our business, processing payments, fulfilling orders, providing customer support and delivering other services to you. Some of these service providers may be located outside New Zealand.

Please refer to our Privacy Policy for further information about how personal information is collected, used and shared.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise provide us with ideas, suggestions, feedback, reviews, photographs, proposals or other content ("Feedback"), you give Hazel Lash Co permission to use that Feedback for purposes including operating, improving and promoting our Services, subject to applicable law.

You confirm that you have the necessary rights to provide the Feedback and that your Feedback does not unlawfully infringe the rights of another person.

We may remove or decline to publish Feedback that we reasonably consider to be unlawful, offensive, threatening, defamatory, misleading, inappropriate or in breach of these Terms or another person's rights.

You remain responsible for the content of any Feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

We reserve the right to correct errors or update information where reasonably necessary.

If an error affects an order you have placed, we will take reasonable steps to notify you and, where appropriate, provide you with the option to cancel the affected order and receive a refund.

Nothing in this section limits your rights under applicable New Zealand law.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

(a) for any unlawful, fraudulent or malicious purpose;

(b) to violate any applicable New Zealand law or regulation;

(d) to harass, abuse, threaten, defame or harm another person;

(e) to submit false or misleading information;

(f) to impersonate another person or entity;

(g) to transmit viruses, malware or other harmful code;

(h) to interfere with the security, functionality or operation of the Services;

(i) to collect or misuse another person's personal information without lawful authority;

(j) to send spam or other unauthorised promotional communications; or

(k) to use automated systems, scraping tools or other methods to access or collect website content in a way that interferes with the operation of the Services or breaches applicable law.

We reserve the right to restrict or suspend access to the Services where we reasonably believe that a person has breached these Terms or is using the Services unlawfully or in a way that may harm Hazel Lash Co, our customers or our website.

SECTION 14 - AGENTS

If you use an automated software service or other agent to access, use or interact with our Services, that agent must comply with these Terms and applicable law.

We may restrict or block automated access where reasonably necessary to protect the security, functionality or availability of our Services.

Automated systems must not misrepresent themselves as human users, circumvent security measures or interfere with the operation of our website.

SECTION 15 - TERMINATION

We may restrict or terminate your access to the Services where reasonably necessary, including where you materially breach these Terms or use the Services unlawfully.

Termination or restriction of access does not affect any rights or obligations that arose before termination.

Any provisions that by their nature are intended to continue after termination will remain in effect.

SECTION 16 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that the information provided through our Services is accurate and up to date. However, we do not guarantee that the Services will always be uninterrupted, error-free or available at all times.

Information provided through the Services is intended for general information purposes and should not be relied upon as professional or medical advice.

Product use should always follow the instructions provided with the product and on our website.

Nothing in these Terms excludes, restricts or limits any guarantee, right or remedy that cannot lawfully be excluded, restricted or limited under New Zealand law, including rights and remedies under the Consumer Guarantees Act 1993.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by New Zealand law, Hazel Lash Co will not be liable for loss or damage arising from your use of the Services where that loss or damage is caused by circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or limits our liability where doing so would be unlawful, including liability that cannot lawfully be excluded or limited under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.

Where liability may lawfully be limited, our liability will be limited to the extent permitted by law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by New Zealand law, you agree to indemnify Hazel Lash Co against losses, damages, liabilities and reasonable costs arising directly from your unlawful use of the Services or your material breach of these Terms.

This section does not apply to the extent that the relevant loss or liability was caused by Hazel Lash Co's own unlawful conduct or negligence.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will continue to apply.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy and any other policies expressly incorporated into these Terms, form the agreement between you and Hazel Lash Co regarding your use of the Services and supersede previous versions of these Terms.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer or assign our rights and obligations under these Terms where reasonably necessary to operate or restructure our business, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service are governed by the laws of New Zealand.

You and Hazel Lash Co agree that any dispute relating to these Terms or the Services will be subject to the applicable courts and dispute resolution processes of New Zealand.

Nothing in this section prevents you from exercising any rights you may have under applicable New Zealand consumer law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of our Terms of Service at any time on this page.

We may update, change or replace these Terms from time to time by posting an updated version on our website.

Where required by law, we will provide notice of material changes.

Your continued use of the Services after updated Terms have been posted constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Hazel Lash Co

Email: hello.hazellashco@gmail.com